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Charges

Additional Charges

Additional charges help cover costs and improve your restaurant’s profitability.

Types of Charges

Delivery Fees

  • Fixed fee for delivery orders
  • Distance-based pricing
  • Minimum order thresholds

Service Charges

  • Automatic gratuity for large parties
  • Administrative fees
  • Convenience charges

Packaging Fees

  • Eco-friendly packaging costs
  • Disposable container fees
  • Special packaging requests

Rush Order Fees

  • Express preparation charges
  • Off-hours delivery surcharges
  • Last-minute order fees

Setting Up Charges

Step 1: Access Charge Settings

  1. Navigate to Settings > Charges
  2. Click “Add Charge”

Step 2: Configure Charge Details

  • Name: Clear description (e.g., “Delivery Fee”)
  • Type: Delivery, service, packaging, or custom
  • Amount: Fixed amount or percentage
  • Conditions: When the charge applies

Step 3: Set Application Rules

  • Order Types: Delivery, pickup, dine-in
  • Order Value: Minimum/maximum order amounts
  • Time Windows: Peak hours, off-hours
  • Locations: Different charges by area

Dynamic Pricing

Distance-Based Delivery

Base Fee: $2.99
Per Mile: $0.75
Distance: 3.5 miles
Total Fee: $2.99 + (3.5 × $0.75) = $5.62

Time-Based Surcharges

  • Peak hours (6-8 PM): +$1.50
  • Late night (10 PM-2 AM): +$2.00
  • Holidays: +$3.00

Order Value Tiers

  • Orders under $15: $2.99 delivery
  • Orders $15-$29.99: $1.99 delivery
  • Orders $30+: Free delivery

Communicating Charges

Transparent Pricing

  • Display all fees before checkout
  • Explain charge reasons
  • Provide breakdown in receipts

Customer Communication

  • Clear fee descriptions
  • Help text for complex charges
  • Contact information for questions

Best Practices

Fair Pricing

  • Base fees on actual costs
  • Consider competitor pricing
  • Regularly review and adjust

Clear Policies

  • Document all charge types
  • Explain calculation methods
  • Maintain consistent application

Customer Experience

  • Minimize surprise fees
  • Offer alternatives when possible
  • Provide value for additional charges

Managing Charges

Seasonal Adjustments

  • Holiday pricing changes
  • Weather-related delivery fees
  • Demand-based surcharges

Geographic Variations

  • Different rates by delivery zone
  • Urban vs suburban pricing
  • Island or remote area fees

Testing and Validation

  • Test charge calculations
  • Verify application logic
  • Monitor customer feedback

Analytics and Optimization

Charge Performance

  • Track charge acceptance rates
  • Monitor impact on order volume
  • Analyze profitability by charge type

A/B Testing

  • Test different charge amounts
  • Compare free delivery vs paid
  • Evaluate customer response

Compliance Considerations

  • Transparent fee disclosure
  • No hidden charges
  • Compliance with local regulations

Industry Standards

  • Follow platform guidelines
  • Maintain competitive positioning
  • Consider customer expectations
Documentation